WFS are not able to accept cancellations or returns on any items at this time and we apologize in advance for any inconvenience this may cause. Refusal of delivery does not commence a return of your order. You will still be liable for the cost of the product.

If there is an issue with your order please contact our customer service team. 

Special Order items are non-returnable.

We ship to all 48 contiguous states and Washington DC. We ship to Hawaii and Alaska via FedEx 2-Day service only.

We can deliver to any physical address, either residential or commercial. We are unable to deliver to P.O. boxes.

When your order is ready to ship you will receive an email with tracking information and another once delivered. 

Temperature controlled items such as refrigerated or frozen are packed with enough dry ice to keep your product at the right temperature until you receive it. Immediately upon receiving your delivery please place in refrigerator or freezer. Note dry ice dissipates during shipping products can shift around.

 

Product Lead Time and ETA:

Stocked items typically ship between 1 and 3 business days from the time your order is placed.

Specialty items typically ship within 7 business days from the time your order is placed.

Special Order items typically take 2-3 weeks before they are available to ship and our customer service team with provide you of this ETA when order is placed.

Orders placed by 12:00 PM EST will be processed on the same business day.

Orders placed after 5:00 pm EST will be processed the next business day.

Orders placed anytime outside of the webfoodstore.com workweek will be processed on the next business day.

We ship from 14 distribution centers Nationally, Illinois being the primary facility. Transits times vary however are typically between 1-4 business days. Tracking information will be emailed to you once your order is ready to ship. Please know times listed are estimated and subject to change due to availability and Holidays.

Shipping costs are calculated by dimensional weight, the weight of the package and dimensions. Shipping will be displayed in your shopping cart before you confirm the order. 

 

Right to Change Disclosure:

Terms & Conditions of WebFoodStore.com Internet Sales Prices are Subject to change without prior notification.

 

Web Content Change Disclosure:

Images provided on our website are the best available at the time that the item is added to our website and may not accurately reflect the specific product you are ordering.

Pictures may also contain optional accessories that are not included.

NOTE: PLEASE READ THE PRODUCT DISCRIPTION CAREFULLY PRIOR TO PLACING THE ORDER

The customer is responsible for reading the description of the product to ensure they are ordering the correct product.

 

Human Error Disclosure:

Since all items are added by humans, errors and omissions can occur from time to time.

Content is subject to Error.

WFS is not liable for any orders that were placed incorrectly over the phone by one of our team members.

 

"Drop-Ship" Distribution Disclosure:

We are a "Ship-from-Manufacturer" Company, which means we are obligated, in most cases, to operate within the manufacturer's required terms and conditions.

 

Sales Tax

Sales tax laws and regulations apply to all businesses and individuals within the United States.

WFS is registered in and conducts business within the state of Florida and Georgia, and therefore ALL orders billed or shipped within the state of Florida and Georgia are subject to sales tax.

Customers bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations.

Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. Hotelrestaurantsupply.com is committed to fully comply with the law and governmental regulations.

 

Tax Exemption:

Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation.

WFS does not make the tax law, or set the sales tax collection requirements of our suppliers. Sales tax for shipments within the state of Florida and Georgia should show sales tax on the automatically generated Invoice.

 

Forms of Payment

We accept all major credit cards Visa, MasterCard, American Express, and Discover.

We also accept company/personal checks, ACH, and wire transfers

NOTE: There is a 5-7 business day leeway to clear the funds before your order is placed with the manufacturer. 

 

Transactions:

Once an order is placed, an order number is issued as a confirmation and is automatically emailed once the order has been submitted.

If there are any discrepancies in product availability, production time, updated manufacturer pricing, or shipping costs, we will email you for approval.

Once our purchasing team has confirmed the details for your order, your account will be charged through a secure, automated system.

 

Product Lead Time and ETA:

An item that is in-stock at a manufacturer's facility in the USA will generally be shipped within 48 to 72 hours from the date you place your order.

Unless indicated as in stock, most items are not available for immediate shipping and may have a lead time prior to shipping to you.

 

Tracking and Shipment Info:

Our communication for tracking information will be sent to you via email. Please check your junk or spam mail prior to contacting us for missing tracking information. 

This information will be processed and sent to you within 1 business day of receipt from the manufacturer, based on the webfoodstore.com workweek.

Depending on the manufacturer's shipping process, we may not receive tracking information prior to, upon, or during transit.

For questions concerning Shipment and Tracking, please email help@websoodstore.com

We utilize the FedEx and UPS shipment monitoring systems.

If we have your valid email address you should receive an email notification from UPS letting you know when they picked up the package, including if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered.

 

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.hotelrestaurantsupply.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site.

We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We use Googles remarketing program.

If allowed by your browser settings, Google can collect information about which pages on our site you visit and if an order is completed or not.

We may make use of this information through Googles remarketing program to display ads for our products or website when you visit other pages on the Internet that have an agreement with Google for advertising.

Google displays remarketing ads based upon information they collect and may target users who have visited specific pages within a certain time period and/or users based upon demographics.

Google collects this information through the use of cookies stored on your computer.

You can opt out of Googles remarketing program by visiting Googles Ads Settings. Some of our customers also find it useful to opt out of a third party vendor use of cookies by visiting the Network Advertising Initiative opt-out page.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information.

When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

We appreciate your loyalty to our company and conduct business only with the above terms and conditions.